Arnold Clark Dundee Motorstore / Fiat / Ford / Kia / Abarth / Jeep

Thee most painful experience I've ever been through having to go through this dealership for my van or any vehicle I've ever purchased. Waited a month for it due to finance being put in my own name and not my businesses which the salesman had the details for a month. And still didn't get it right. Which means I had credit checks done on me personally and not my business. Whilst going through remortgaging. Then to be told by the salesman he doesn't usually sell vans just cars? Why not pass me onto someone with knowledge? Instead of blagging your way to a sale and messing up completely. The finance fiasco was found out on the day I was to collect the van via click and collect from shiremoor. Which meant I was left without a vehicle for work (I'm self employed) for 3 days. My previous vans insurance had expired. Shiremoor staff bailed them out somewhat here by organising a hire van. But still Dundee had issues answering there phones for this. Basically if you try to ring any salesman or managers from this branch you get fobbed off with they're busy with a customer or it's their day off. I'll get them to contact you back.... THEY WONT. What an absolute shambles it's been. They've cost me some much money personally due there sheer ineptitude. And the salesman thought he had done me a favour by sorting it. Unbelievable. Customer services have been made aware. And I would recommend no one use this place. I won't name the manager or salesman. They will know who they are as they've apologised for their mistake. But if they're making this mistake after 11 years of experience it's worrying. (So they say) Also it's not good when you speak to an area manager about the salesman and they say. Not him again. So it's obviously common knowledge. If you do go ahead here. GOOD BLOODY LUCK. You're going to need it.