Inchcape Mercedes-Benz Coventry

I am extremely disappointed with my experience at Mercedes-Benz, particularly the Coventry branch. I purchased and picked a car that was advertised to achieve the highest mileage for an electric car. but shortly after driving it, I noticed that it did significantly less than promised. When I reached out to the dealership for support, I was met with nothing but frustration. I purchased their chosen flagship car the Mercedes Benz EQS, and was guaranteed that the car would travel a range of 460miles. This simply is not the case and I was mis-led and Mis sold this car. The car actually does 200 miles before the battery runs flat. This is false advertising from Mercedes. After an initial talk with the Coventry branch, the car was taken off my hands for testing, they claimed there was “nothing” wrong with it. I took it back, drove it myself and again found that it was doing significantly less miles than advertised. Again, they reassured me that the drive range would be 460miles, but this car only gets to 200 miles before it completely dies. This is supposed to be the flagship car of their brand, I would highly NOT recommend that anyone purchase this as the car is falsely advertised. There was absolutely no after-sales support. The staff at the Coventry branch were incredibly dismissive when I tried to address my concerns. They showed no interest in helping me resolve the issue, making the entire experience feel like a waste of time and money. Furthermore, after leaving the car in their hands I was given no follow up updates, and not phonecalls to tell me how things were looking. I got met with a demand for the loan car to be returned to them, before they had even told me mine was ready.. and just to top this off, I was given a Mercedes Benz EQE, WHICH WAS TERRIBLE, and again misleading on the mileage! For a brand that prides itself on luxury and quality, the customer service was abysmal. I expected a much higher level of professionalism and care. Unfortunately, my experience has left me with a very negative impression of Mercedes-Benz. I would not recommend this dealership to anyone looking for reliable service and support. I would definitely not recommend there Mercedes EQS flagship. Do not buy.