Dealer Stock
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Anthony Brown
Dealer
Mar 11, 2025
Absolutely disgusting custom service.
My daughter bought a car of them. Told they would give it full mot when it was due in March 2025. Leave it with me a few days in February and i will get it ready, I get last minute mot dates no problem that’s what I do he says.
We buy the car on driving it home we discovered the heating doesn’t work can’t clear the windows. Bring it back in couple of days he says. Stephen in garage this is.
They have it a day to fix it, not an apology.
Then one of the tyres keeps going flat overnight. Take it to get checked and was told wheel is badly corroded take it back garage you bought it from should repair it.
Some weeks later they agree to take the car sort the tyre and mot as originally promised.
Car left with them on 25th Feb.
Numerous texts asking when it will be ready, some answered some ignored. Daughter explained she was going to Spain for a week.
Today 11th March go to collect the car for her. And guess what it’s not MOT’d. Oh there are no dates, but when selling us the car he never had any issues getting dates it is what he does checks everyday couple times a day always gets dates no problem, that was his story until he got our money.
I said it’s not really great service considering they known they needed mot dates for past three months. Also considering car had no heating eroded wheels etc.
This is when Stephen turned cheeky, actually said “what u expect it’s a second hand car”. I said I expect you to keep your word and check everything works as it should.
He didn’t replace the eroded wheels etc just the tyre.
Everytime I said it’s not great customer service he said what u expect and told me he didn’t have to take my attitude.
Such poor customer service.
Went to drive off in car and lo and behold it wouldn’t start battery was dead. Despite all problems we had with them and the car and he knew it was being collected nobody had the foresight to check it again.
I should add my daughter paid over £200 extra for warranty extension.
Absolute rude cowboys, lousy customer service