Prestige Cars Cardiff

Avoid – Poor Service and Misleading Sales Tactics I recently purchased a car from Prestige Cars Cardiff for £15,000, expecting a professional service and a vehicle as described. Unfortunately, the experience has been extremely disappointing. I was assured the car was in excellent condition and would be cleaned prior to delivery. However, when the car arrived, both the interior and exterior were filthy — completely unacceptable for a purchase of this value. To make matters worse, there were visible dents on the vehicle that clearly went beyond general wear and tear, none of which were disclosed beforehand. Prior to the sale, communication was excellent — calls were answered promptly, and every question was responded to with ease. However, once the car was delivered and payment made, getting hold of anyone became extremely difficult. Straight away, the car had an unusually loud road noise. When I contacted them about it, they questioned my integrity and were very rude. Both the seller and his staff were uncooperative, unfriendly, and unprofessional. A visit to a Mercedes specialist confirmed that the tyres were defective — they had visible bumps and were unsafe to drive on. Replacement was necessary, and although this was their fault, they only agreed to partially compensate. On top of that, the car’s tracking and alignment were completely off — another cost I had to cover myself. Overall, it feels like they sold me a dream and vanished once the money was handed over. Their approach is misleading and unprofessional, leaving customers stranded with expensive repairs. This experience has completely shattered my confidence in purchasing a car again. I’ll forever be doubtful and won’t buy with ease in the future. I strongly advise others to think twice before purchasing from Prestige Cars Cardiff