Vindis Cambridge VW

A Cautionary Tale: Vindis Cambridge Volkswagen’s Incompetence & Volkswagen’s Customer Service Failures If you’re thinking of buying a car from Vindis Cambridge Volkswagen, or expecting any level of support from Volkswagen Customer Services, think again. My experience has been nothing short of a disaster—filled with incompetence, lack of accountability, and utter disregard for customer concerns. I won’t waste time on every frustrating detail, but one thing is clear: after-sales customer service does not exist. When you have an issue, Vindis Cambridge will ignore you, Volkswagen will close your case without resolution, and no one will take responsibility. To make things worse, Volkswagen contacted me three separate times after closing my case—wasting my time further. The Cambelt Disaster & Vindis’ Failure to Act After purchasing a car from Vindis Cambridge, I drove less than 3,000 miles in two months, only to be told that the cambelt needed replacing. While cambelts are considered "wear and tear," a failure in such a short time frame is not normal. Proper pre-sale checks should have flagged this, yet Vindis Cambridge failed to do their due diligence. When I raised my concerns: Vindis Cambridge ignored my emails and refused to engage. Volkswagen Customer Services had to step in, even though my contract was with Vindis Cambridge. No one at Vindis Cambridge made any direct contact until I filed a Money Claim in court. Only after legal action did they suddenly agree to reimburse me—a clear admission of their wrongdoing. Stephen Foulger, General Manager – Completely Incompetent It pains me to say this, but Stephen Foulger, General Manager of Vindis Cambridge, is shockingly incompetent. Under his leadership: Customer concerns are ignored. Emails go unanswered. Problems are only addressed when legal pressure is applied. To this day, I am still waiting for a written apology, but given their track record, I expect more delays and excuses. Morgan Boudjelida, Customer Relations Manager – No Help Either Volkswagen Customer Services should offer consistent, helpful, and professional responses—instead, I was met with contradictory information and pointless delays. Morgan Boudjelida proved to be just as useless, failing to handle my case with even a basic level of competence. Motor Ombudsman? Be Ready for a Long Wait Vindis Cambridge is registered with the Motor Ombudsman, but don’t expect quick results. It took two weeks just for them to review my case, and I’m still waiting for an administrator to be assigned. Thankfully, this delay gave me confidence to pursue my legal claim independently—something I highly recommend for anyone in a similar situation. Final Verdict – Avoid Vindis Cambridge at All Costs This experience has raised serious concerns about their business practices. If they dismiss something as fundamental as a cambelt failure, what happens if a more serious issue arises? If you choose Vindis Cambridge Volkswagen, be prepared for: ❌ Zero accountability from the dealership ❌ No customer service after they take your money ❌ A complete lack of professionalism from the General Manager, Stephen Foulger ❌ Volkswagen Customer Services closing cases instead of resolving them ❌ Delays, excuses, and more delays My case is now closed, but it should never have taken this long. The only way I got anywhere was by filing a Money Claim in court. Learn from my experience—avoid Vindis Cambridge Volkswagen and take your business elsewhere.